I just wanted to let you and company know that your moving team was efficient and very good to work with. They worked very hard, and were dedicated. Please pass along this message as I know sometimes such efforts go unreported. Thank you and we will be sure to pass your services on to others.
Sue in Woodbridge:
It was one of those dreaded, but necessary decisions that most everyone will come to at some point. You love your home, but the kids are grown and gone and you just don't need all of the space and the bills that come with it. It was time to downsize and move. My search for a mover began based on price alone, and I quickly found out after many "red flag" conversations with other moving companies that there was much more to consider. A friend recommended Campbell Moving to me.....one phone call and I was totally put at ease. I spoke with Bill Campbell on the phone to go over what to me was a complicated move and he immediately offered intelligent solutions, from how many trucks and crew I would need to where to buy boxes so I could do most of the packing myself. The level of professionalism, experience and "non pushy" attitude that Bill conveyed prompted me to schedule an appointment for an assessment. Andy was scheduled to do the assessment, and the first sign that I was going to like him was when he called to tell me he was running a few minutes late due to traffic. He arrived with his friendly, compassionate, professional demeanor and put a number to what I felt was my chaos. I basically had two moves in one day, and had to make all the decisions that came with it.Move day came and first thing in the morning I received a phone call from Jonathon, the foreman, reconfirming his arrival time, which by the way, was spot on. Two big trucks, Jonathon, and his crew of five arrived. Every one of them was courteous, respectful of my belongings, friendly and the most hard working group I have ever witnessed. It only took ONE WALK THROUGH with Jonathon and the crew as to which truck the belongings were going to based on storage or apartment (I had everything color coded) and they went straight to work, leaving me confident that I was going to find the right belongings in each location. The day was long....those guys humped all of my huge pieces of furniture and a mountain of boxes for 11 HOURS, always with a smile!! ( I even had to call them 3 times to come each lunch!! ) Jonathon was exceptional at letting me know time frames etc. After both trucks had been loaded, Jonathon made the expert decision as to how to split the crew up for the unload to storage and to the apartment. I was at the apartment to guide the placement of the furniture and was honestly amazed at the dedication to getting each piece through the door. Please understand...the measurement of some of my pieces was LARGER than the measurement of the doorway (even with the door removed), and under Jonathon's expertise and guidance, they got everything in WITHOUT A SCRATCH! I was and still am amazed and ecstatic! By the end of the day, I can honestly say that Jonathon and his crew felt like family. We were all hugging each other goodbye!! If you've ever been through a move, you know it is an emotional and extremely stressful time. At the end of my move day, I knew that I had been exceptionally taken care of. I want to tell you that NOT ONE ITEM was broken, scratched or damaged in any way. They cared for me and my belongings like it was there own. I can honestly say that I don't think I have ever, in my entire life, been so pleased with a company that I have hired for a service. I cannot say enough. I would (and do) recommend Campbell Moving to anyone and everyone. Another huge thank you to Bill, Andy, Jonathon and the crew for an easy transition and a great memory!!
Mari from Annandale:
It has taken me this long to think of the right words to say to describe our experience with Campbell because it was so incredible. From the moment Wayne came out to give us an estimate, I felt that he understood our needs and could more than accommodate them. He was straight-forward and seemed to truly care about providing the best service possible. After obtaining estimates from several moving companies, we decided to go with Campbell. In the weeks and days before the move, we called Wayne and asked many questions; he was always patient and informative. He assured us that the move would go well and that we would be happy with their services.
The day of the move, the movers (4 as promised) showed up on time, even calling before they arrived. The team lead, Jonathan, looked over the house, and he and the crew immediately went to work. We were still packing a few things, and the guys just worked around us. They all seemed experienced and efficient. We were extremely impressed with how quickly and how hard they worked. Jonathan kept his crew laughing and upbeat which helped us all during a very stressful time. It was a very hot day, and we were concerned about them taking a break, but they continued on. Eventually, we asked to buy them lunch just to get them to take a break. When lunch was delivered, we thought they would take at least a half hour break, but they simply ate their lunch and continued on. All of them very grateful for the lunch and all in such good spirits.
When we arrived at the new house, we continued to be amazed at their precision and hard-work. They told us numerous times that they would place the furniture wherever we wanted and would move it if necessary; all we had to do was ask. They brought the furniture in, put things back together that they had to take apart to move and, as promised, placed everything as we asked. At one point, we moved some bedroom furniture as they were still unpacking, and Jonathan chided us on not doing that again!
By the end of the 8 hours they were there, we were all exhausted, but the team continued to be upbeat and helpful. They thanked us again for the lunch, and we could not express our appreciation for all of their hard work and dedication to our needs. Nothing was broken, lost or misplaced. These guys were the consummate professionals!
Thank you Wayne and Jonathan and the entire crew; our family could not have done this without you, and we are so impressed with your company!
Judy in Alexandria:
Although it has been a while since our move, I recently recommended Campbell Moving to a friend and then realized I had never written a review. We were extremely satisfied with our experience with Campbell Moving. The reservation process was easy and we paid what we were quoted. Our move was from a 3 story townhome with some challenging staircases (winding and narrow), at least they were when we moved in. We were pleasantly surprised to see that our work crew was not only fast but also cautious. They did great, no scratches on furniture or walls! They followed our directions and met our very high standards. We would definitely use them again and have already recommended them to a friend.
Melissa in Leesburg:
During the sales process, Andy was easy to schedule with and showed up on time. He walked the house, prepared an on the spot estimate, explained the estimate and gave me tips for saving money on our move. The actual cost came in less than the estimate. When I had questions, and called into the office, the phone was answered immediately and they were very informative and courteous. When it came time for the packing, they arrived on time and were efficient and VERY thorough as far as how items were wrapped and prepared for the move. My china and kitchen were so insulated that I have a house full of paper now that I'm unpacking. The loading and unloading crew were top notch. It was HOT outside on the day of the load, and they worked through it without complaint. They were careful, courteous and hardworking. They obviously knew what they were doing and worked together as a team. As far as the unload, they were very patient which I appreciated. First of all, settlement was delayed by 4 hours and they were able to accommodate the change. And, the new house is quite different so it was not as easy as Family Room items --> new Family Room... They asked me about various things as the unload went along to ensure things were where I wanted them. I was very pleased and so far have noticed no damage! Thanks to Andy, JC, Alex and team!!!
Mike in Reston:
Excellent experience. I was calling several companies for estimates but when I called Campbell and spoke to Wayne my decision was made. Wayne is very friendly, gave me a quote and explained how they worked and was very patient answering all my questions. The movers showed up on time and were very polite and professional, even when my one and a half year old son decided to stand right in the middle of their way. We didn't have anything damaged during the move and in the end we paid exactly what we expected. We also received the 5% discount for Angie's members and the use of wardrobe boxes. We would definitely work with them again. Moving can be such a stressful process but Campbell made it much simpler.
Tom of Fairfax:
Campbell Moving Inc. called the day before to ask if they could add a man to the job. We both agreed that this would be a great help to their team because the temperature had been over 100 for several days and the same forecast was given for the day of the move.The truck arrived 15 minutes early followed very shortly by a company minivan transporting the team. The supervisor introduced the team one by one, explained the process and asked if they could start. They worked very efficiently and expediently. They laid down all the floor and banister protection quickly and got to work. Words to describe the team: strong with endurance, conscientious, polite. Words to describe the job they did: Awesome, almost perfectly clean (some scraps of tape were left behind. No biggie), thorough. Because of the hellish heat, we supplied all the bottled water they could drink and several large pizzas all from Costco. The team was very appreciative of the water and carbs. Good job guys. I'm not looking forward to the next move but if it does happen then I'll call Campbell.
Amy in Alexandria:
The three-man crew that showed up were incredibly professional. They quickly set up and started moving boxes, rarely taking a break. They managed to dismantle my Ikea bed (a miracle!) and even packed the clothes I still had in the closet in wardrobe boxes before I could do it myself. I had already packed up everything into boxes so the move went pretty quickly. The only hiccup was when they couldn't fit my loveseat out the door because of the weird angles of the condo but they still managed it once they took the door off.
The guys followed me to the new house and unloaded everything where we wanted it. They only took a short break for lunch and we finished up in less than six hours. Everything was well wrapped and I haven't found anything scratched or broken. The total cost of the move was actually a few hundred dollars less than I was quoted.
A few days later I used a different local moving company to help me move some stuff from a storage unit out in Sterling and those guys weren't nearly as good as the Campbell crew. I was sorry I hadn't hired Campbell to do that move, too. Overall, a great experience. It made my move a lot less stressful than it might have been.
Kathy in Dumfries:
Campbell Moving did an exceptional job in moving our home belongings to our new home 30 miles away. The quote I was given was fair ($2,700 based on a physical estimate), and we ended up moving a lot of smaller items prior to the move to save on our total cost. This ended up saving us almost $700 and Campbell was very professional in adjusting our estimated cost.
J.C. and his crew showed up on time and laid padding and carpet protector runners on all walls, doors, floors,and stairway railings on both homes to make sure everything was perfect. They worked so hard and there wasn't a nick on any of our furniture or walls at the end of the day. It took about 6 hours to move an entire household!
Campbell Moving made our moving experience much less stressful and we really appreciate it. We would hire them again in a heartbeat!